Refund Policy – Katraas Buildcon Pvt. Ltd.

Effective Date: 10/9/2025

At Katraas Buildcon Pvt. Ltd., customer satisfaction is our top priority. We strive to provide high-quality real estate services with transparency and integrity. This Refund Policy explains the terms under which refunds may be provided to customers, depending on the service availed.

1. Applicability

This Refund Policy applies to payments made for:

• Property bookings or reservations.

• Consultation services.

• Documentation and registration services.

• Any other service listed on our website or as communicated by our representatives.

Refunds will be processed in accordance with this policy and are subject to applicable laws and company discretion.

2. Non-Refundable Charges

Certain services or fees may be non-refundable, including but not limited to:

• Property site visits or consultations that have already been provided.

• Processing, documentation, and registration charges once initiated.

• Payments related to third-party services or legal compliance fees where refunds are outside our control.

Non-refundable charges will be clearly communicated before the transaction is processed.

3. Refund Eligibility

A refund may be considered in the following scenarios:

• Duplicate payments due to technical errors.

• Cancellations made within the permitted timeline, where services have not been initiated.

• Cases where the service could not be delivered due to internal error or unforeseen circumstances.

• Instances where a property listing has been withdrawn before any contractual engagement.

Refund requests made under these circumstances will be reviewed and processed based on the case details.

4. Refund Process

To initiate a refund, customers must:

1. Contact our support team at info@katraasbuildcon.com

2. Provide transaction details, such as booking reference, payment proof, and reason for the refund request.

3. Submit any supporting documents required for verification.

4. After review, eligible refund requests will be processed within 15–30 working days, depending on the mode of payment and verification outcome.

   5. Mode of Refund

   Refunds will be credited to the original payment method used during the transaction. If this is not possible, we will coordinate with the customer to provide an alternate refund solution.

   6. Refund Timeline

5. Refund requests must be submitted within 7 days of the payment date unless otherwise stated.

6. Refunds, once approved, are processed within 15 to 30 working days, subject to banking or payment gateway processing times.

7. We reserve the right to reject refund requests that:

8. Do not meet the criteria outlined in this policy.

9. Are submitted after the refund request period.

10. Are based on false, misleading, or incomplete information.

11. Relate to external factors beyond our control.

12. 8. Changes to Refund Policy

    We may update or amend this Refund Policy from time to time to reflect changes in regulations, business practices, or customer expectations. The updated version will be posted on our website with an effective date, and continued use of our services will constitute acceptance of the updated policy.

    9. Contact Us

    If you have any questions or concerns regarding refunds, please contact:

    Katraas Buildcon Pvt. Ltd.
    NH-32, Hanumant Nagar,
    Katras Bazar, Dhanbad,
    Jharkhand – 828114
    Email: info@katraasbuildcon.com

We are committed to resolving refund requests in a fair, timely, and transparent manner while ensuring customer satisfaction.